Compare Symantec and Sophos support
Your network needs to be protected at all times, so you need to have confidence in the support you get from your security provider. Take a look at what you get as standard from Sophos and compare it to Symantec's equivalent package.
Symantec Basic Maintenance |
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| Software downloads |  |
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| Software updates and maintenance | |
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| Web-based support knowledgebase | |
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| Support news and security alerts | |
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| Proactive product information | |
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| Unlimited helpdesk access |  2 designated callers per product line only |
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| 24x7x365 telephone access | Business hours only |
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| Follow-the-sun model for around the clock issue resolution | Business hours only |
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| One-stop support for multiple products | |
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