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Enterprise Console: installation of Sophos AutoUpdate failed [0x00000008]

When using the 'Protect new computers wizard' to install Sophos Anti-Virus on to a computer on which it is already installed, the following alert may be generated:

"Installation of Sophos Autoupdate failed [0x00000008]"

What to do

1. Stop the 'Sophos AutoUpdate Agent' service. You can do this in one of the following ways:

   • use 'Control Panel' to open the 'Services' window and stop the service.
   • from the command line, or a batch file, run the command
     Net Stop "Sophos AutoUpdate Agent"
2. Re-run the 'Protect new computers wizard'. Sophos Anti-Virus should install successfully, and automatically restart the 'Sophos AutoUpdate Agent' service.

If you need more information or guidance, then please contact technical support.

• Article ID: 12836
• Created: 4 Mar 2005
• Last updated: 22 Oct 2008

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