Sophos Control Center: error 'Sophos databank setting is missing'
Issue
When you click on 'Configure Updating' in the Sophos Control Center, the following error is generated:
The error detected was: Sophos databank setting is missing
The context of the failure is....
this is followed by detailed information on the failure.
The Application logs may show the a selection of 'Event Type:Error' and 'Event Type:Warning' messages.
This issue will typically be seen during an upgrade.
Sophos product and version
Sophos Control Center, version 2.
Operating system
Windows 2000 and above.
What to do
IMPORTANT: This procedure will only provide a partial and very temporary solution. If you create a SophosDatabank key without re-building the keys below it, the computer will very quickly put up another error message. It is more straightforward to re-install the product than to manually rebuild the registry.
You may need to make changes to the registry. Please read the Warning about editing the registry. If you do not know how to edit the registry or are not confident in doing so, you should not attempt.it.
- Close the Sophos Control Center.
- Check in the registry to see if the following entry exists
- HKEY_Local_Machine\Software\Sophos\SBE\Management Tools\SophosDatabank
- If this does not exist you must create it, and call it SophosDatabank.
- Modify the value Data to http://sbe-latest-2.sophos.com/update
If you need more information or guidance, then please contact technical support.
- Article ID: 28664
- Created: 17 Aug 2007
- Last updated: 6 Oct 2008
