In this section

• Home
• Support
• Knowledgebase
• Topics

Online support

• Knowledgebase
• Virus disinfection

Product maintenance

• Downloads and updates
• Documentation
• Software lifecycle

Contact support

• Talk to an expert
• Send a sample
• Email us

Support services

• Overview
• Technical Support
• Professional Services
• Technical Training

Support Get 24/7 technical support, and update your protection

• Search knowledgebase
• Downloads and updates
• Browse knowledgebase

• Browse all knowledgebase topics
  • EM Library

• Advisory: Endpoint Security and Control, release of fixed packages supporting latest security certification

  Created: 1 December 2008, updated: 2 December 2008

• EM Library: CIDs are not updating and the warning 'checksum error in file %filename%' appears in the EM Library log

  Created: 25 November 2008, updated: 25 November 2008

• EM Library: CID updates fail with error, Event 4081 the deploy task has failed, the CID has not been updated.

  Created: 13 October 2008, updated: 20 October 2008

• EM Library: update fails with error 0x8000ffff

  Created: 8 September 2008, updated: 14 October 2008

• Enterprise Solutions: How to restart the First Time Wizard

  Created: 30 August 2008, updated: 16 October 2008

• EM Library: how to update the checksum of the CID

  Created: 29 August 2008, updated: 13 October 2008

• EM Library: how to install a remote EM Library

  Created: 29 August 2008, updated: 20 November 2008

• How to un-share and re-share the Central Installation Directory (InterChk) in Windows

  Created: 28 August 2008, updated: 17 November 2008

• Sophos Anti-Virus for Windows: How to create a Web CID

  Created: 13 August 2008, updated: 24 October 2008

• Sophos Endpoint Security and Control: changing your licence details

  Created: 15 July 2008, updated: 1 December 2008

• Sophos Control Center: files not copied to the CID and event ID 4081 is displayed in log

  Created: 25 June 2008, updated: 24 October 2008

• EM Library: updates interfere with a task you are trying to perform

  Created: 20 June 2008, updated: 21 October 2008

• EM Library: download fails with errors 0x8000ffff and 404 (Not Found) VFS 0x80040403

  Created: 13 June 2008, updated: 24 October 2008

• EM Library: package displays a purple cross

  Created: 13 May 2008, updated: 13 October 2008

• EM Library: displays error - could not commit the changes

  Created: 28 April 2008, updated: 8 September 2008

• EM Library: displays a message that some packages are no longer maintained on the parent

  Created: 24 April 2008, updated: 24 April 2008

• EM Library: freezes when downloading packages

  Created: 7 April 2008, updated: 24 October 2008

• Installation errors: troubleshooting installation errors using MSI logs

  Created: 28 March 2008, updated: 23 October 2008

• EM Library: significant files and registry entries

  Created: 17 March 2008, updated: 23 October 2008

• Sophos products, notification of retirement dates

  Created: 17 March 2008, updated: 6 November 2008

• Sophos Products system requirements

  Created: 13 March 2008, updated: 23 October 2008

• Sophos Anti-Virus for Windows 2000+: updates fail following password change

  Created: 29 January 2008, updated: 19 September 2008

• EM Library: system events log reports Event ID 10004

  Created: 23 January 2008, updated: 23 October 2008

• Enterprise Console: dashboard shows incorrect time for the last library update

  Created: 12 December 2007, updated: 22 October 2008

• EM Library: changing the CID and Updating Policy details

  Created: 16 November 2007, updated: 22 October 2008

• EM Library: clearing the CID and DAT cache

  Created: 9 November 2007, updated: 22 October 2008

• EM Library: fails to download and displays error

  Created: 25 October 2007, updated: 20 October 2008

• EMLibrary: unable to change parent address

  Created: 20 September 2007, updated: 16 October 2008

• EM Library: downloads fail and log reports 'Proxy Authenication Required.....'

  Created: 18 September 2007, updated: 14 October 2008

• EM Library: when configuring a schedule in a timezone other than UTC, the reported next update time may not be as expected

  Created: 13 September 2007, updated: 6 November 2008

• EM Library: update fails, System Event Log reports errors including Event 10004

  Created: 12 September 2007, updated: 14 October 2008

• EM Library: how to change the remote library CID from the default to a non-default location

  Created: 4 September 2007, updated: 9 October 2008

• Sophos EM Library: how to delete Central Installation Directories

  Created: 31 August 2007, updated: 9 October 2008

• EM Library: Failed to connect to CID using SophosEmLibUser1

  Created: 14 August 2007, updated: 6 October 2008

• Sophos EM Library: DLLLOADER.exe showing high CPU usage

  Created: 1 August 2007, updated: 15 October 2008

• EM Library: generates update errors including index 0x8007002

  Created: 24 July 2007, updated: 15 October 2008

• Sophos Anti-Virus: Troubleshooting updating from Web CID issues

  Created: 13 July 2007, updated: 6 October 2008

• When you install a Sophos product on to Microsoft Windows, error 1722 is displayed

  Created: 21 June 2007, updated: 6 October 2008

• EM Library: uninstalling standalone version 1.2 and above

  Created: 8 May 2007, updated: 8 May 2007

• EM Library: upgrading to the edition supplied with Enterprise Console version 3 and above

  Created: 18 April 2007, updated: 10 October 2008

• EM Library: using CIDs on Windows NT servers

  Created: 12 January 2007, updated: 10 October 2008

• Sophos Anti-Virus for Linux: installation fails if EM Library is being updated

  Created: 21 December 2006, updated: 20 June 2007

• Enterprise Console: error message when Libraries button clicked

  Created: 20 December 2006, updated: 18 April 2007

• EM Library: how to check that you are updating from the correct location

  Created: 19 September 2006, updated: 9 October 2008

• EM Library 1.3: Packages are not downloading/populating

  Created: 11 August 2006, updated: 9 October 2008

• EM Library: error 'Could not create the CID folder 0x8007052e'

  Created: 10 August 2006, updated: 9 October 2008

• EMLibrary: displays message 'There is a task being executed'

  Created: 9 August 2006, updated: 9 October 2008

• EM Library: reconnecting to remote libraries when upgrading

  Created: 2 August 2006, updated: 8 November 2006

• EM Library: reconnecting to existing libraries when upgrading

  Created: 2 August 2006, updated: 8 November 2006

• EM Library: error when installing or upgrading Sophos small business solutions

  Created: 24 July 2006, updated: 9 October 2008

• EM Library: error 0x80070003

  Created: 7 July 2006, updated: 8 October 2008

• Endpoint Security and Control: upgrading from earlier versions of Sophos products

  Created: 3 July 2006, updated: 8 October 2008

• Enterprise Console: Error 5 'Verification of update files failed. The files did not match the manifest'

  Created: 3 July 2006, updated: 8 October 2008

• EM Library: package download progress bar goes blank during installation

  Created: 2 July 2006, updated: 3 July 2006

• Enterprise Console: attempt to upgrade an EM Library 1.2 library fails

  Created: 24 May 2006, updated: 25 July 2006

• Sophos log files: overview

  Created: 3 April 2006, updated: 7 October 2008

• EM Library: no packages visible to a version 1.2 child library where the parent runs version 1.3

  Created: 23 March 2006, updated: 1 June 2006

• EM Library: version 1.2 and the Sophos Client Firewall package

  Created: 23 March 2006, updated: 1 June 2006

• EM Library: cannot create a remote library from a console on a Windows XP computer

  Created: 23 March 2006, updated: 6 October 2008

• EM Library: with a Windows BDC, no packages found on databank where user set to EMLibUser1

  Created: 23 March 2006, updated: 6 July 2006

• EM Library: stopping the 'Sophos Enterprise Manager Scheduler' service fails

  Created: 23 March 2006, updated: 1 June 2006

• EM Library: when uninstalling, schdsrvc.exe closes with an error

  Created: 23 March 2006, updated: 1 June 2006

• EM Library: if removal is interrupted, the EM Library version 1.3 console details will change

  Created: 23 March 2006, updated: 20 October 2008

• Customer checklist

  Created: 22 March 2006, updated: 6 October 2008

• EM Library 1.2: running with Microsoft Management Console 3.0

  Created: 24 January 2006, updated: 10 October 2008

• EM Library: error code - VFS 0x80040405

  Created: 10 January 2006, updated: 17 October 2008

• EM Library: switching between databanks

  Created: 16 December 2005, updated: 6 October 2008

• EM Library: accounts and shares created during setup

  Created: 8 December 2005, updated: 2 December 2008

• Enterprise Console: error displayed 'Cannot start Enterprise Console'

  Created: 2 December 2005, updated: 3 October 2008

• EM Library: a version 1.2 console is apparently installed over EM Library version 1.3

  Created: 30 November 2005, updated: 20 April 2007

• EM Library: scheduler service fails to start

  Created: 4 October 2005, updated: 3 October 2008

• EM Library: error 80040701

  Created: 4 October 2005, updated: 3 October 2008

• EM Library: error 0x80010105 when downloading

  Created: 3 October 2005, updated: 15 October 2008

• EM Library: appears to connect then reports that connection failed

  Created: 3 October 2005, updated: 15 October 2008

• EM Library: an error message is generated, containing INDEX 0x800704c3

  Created: 3 October 2005, updated: 15 October 2008

• EM Library: error 0x80040701 and 0x80070020

  Created: 17 August 2005, updated: 15 October 2008

• EM Library: password caching causes Internet Explorer 401 errors and download failures

  Created: 28 July 2005, updated: 15 October 2008

• How do I know which Sophos software product my computer is using?

  Created: 8 July 2005, updated: 5 October 2006

• Sophos Endpoint Security and Control support packs

  Created: 24 May 2005, updated: 4 June 2008

• EM Library: which Sophos databank should I use?

  Created: 20 May 2005, updated: 14 October 2008

• EM Library: library reported as inaccessible

  Created: 12 May 2005, updated: 13 October 2008

• EM Library: you find that you cannot create a schedule

  Created: 5 May 2005, updated: 16 October 2008

• EM Library: failure to update a locked CID

  Created: 3 May 2005, updated: 13 October 2008

• Sophos Endpoint Security and Control: components and services

  Created: 29 April 2005, updated: 22 October 2008

• EM Library 1.1: uninstalling

  Created: 26 April 2005, updated: 16 October 2008

• Sophos products and Windows 2003 Service Pack 1

  Created: 11 April 2005, updated: 16 October 2008

• EM Library: installing and updating on a secure network with an air gap

  Created: 7 April 2005, updated: 13 October 2008

• Enterprise Manager version 1.0x: uninstalling

  Created: 23 March 2005, updated: 16 October 2008

• Removing retired Sophos products

  Created: 23 March 2005, updated: 26 November 2008

• EM Library 1.1: customised packages and invalid file in CID warnings

  Created: 14 March 2005, updated: 5 October 2006

• EM Library: additional/alternative configuration options

  Created: 11 March 2005, updated: 15 October 2008

• EM Library: installation error messages and warnings

  Created: 11 March 2005, updated: 23 October 2008

• EM Library: standalone installer for version 1.3.2

  Created: 4 March 2005, updated: 10 October 2008

• EM Library: default packages and EM Library 1.1

  Created: 4 March 2005, updated: 15 October 2008

• EM Library: removing libraries from remote computers

  Created: 3 March 2005, updated: 15 October 2008

• EM Library: customising installation and removal

  Created: 3 March 2005, updated: 23 October 2008

• EM Library: tips for Macintosh computers

  Created: 3 March 2005, updated: 5 October 2006

• EM Library: issues with Windows NT4 computers

  Created: 3 March 2005, updated: 1 November 2006

• EM Library: updating and downloading tips

  Created: 3 March 2005, updated: 10 October 2008

• EM Library: update task fails with error INDEX 0x80040403

  Created: 28 February 2005, updated: 10 October 2008

• EM Library: wizard unable to create a library

  Created: 28 February 2005, updated: 10 October 2008

• Using the Sophos Anti-Virus network installer on workstations

  Created: 14 February 2005, updated: 5 October 2006

• EM Library: exporting and importing library settings

  Created: 14 February 2005, updated: 10 October 2008

• EM Library: snapping in libraries when upgrading from earlier versions

  Created: 14 February 2005, updated: 15 October 2008

• EM Library: upgrading networks with child libraries

  Created: 14 February 2005, updated: 10 October 2008

• Upgrading a network without a Windows server

  Created: 10 February 2005, updated: 27 October 2008

• Upgrading a network without using Enterprise Console

  Created: 10 February 2005, updated: 5 October 2006

• Advisory: EM Library - format of names and version numbers

  Created: 7 February 2005, updated: 5 October 2006

• Microsoft licence implications of using Enterprise Console and EM Library

  Created: 3 February 2005, updated: 18 July 2007

• Creating accounts for your Windows network

  Created: 28 January 2005, updated: 27 October 2008

• Creating a network EM Library account

  Created: 27 January 2005, updated: 9 October 2008

• Enterprise Console: how to check that the latest version of Sophos Anti-Virus is installed on your managed computers

  Created: 19 January 2005, updated: 8 September 2008

• EM Library: adding automatic updating for NetWare to an existing Windows setup

  Created: 1 December 2004, updated: 8 October 2008

• Sophos credentials: usernames and passwords for Sophos customers

  Created: 16 November 2004, updated: 13 October 2008

• EM Library: using with Sophos Anti-Virus for UNIX

  Created: 16 November 2004, updated: 8 October 2008

• EM Library: installing Sophos Anti-Virus for NetWare

  Created: 12 November 2004, updated: 8 October 2008

• EM Library: information sources

  Created: 12 November 2004, updated: 8 October 2008

• EM Library: updating issue with Sophos Anti-Virus for Macintosh OS 8.1-9.2 and 10.1-10.1.5

  Created: 3 November 2004, updated: 5 October 2006

• Current versions of Sophos products

  Created: 19 August 2004, updated: 23 October 2008

• Sophos Anti-Virus for Windows: how to check that your copy of the version in maintenance is up to date

  Created: 17 August 2004, updated: 7 October 2008

• EM Library: web-based shared libraries on Windows 2003 with Service Pack 1 or Windows XP with Service Pack 2

  Created: 13 August 2004, updated: 5 October 2006

• Sophos products and Windows XP Service Pack 2

  Created: 12 August 2004, updated: 1 April 2008

• Sophos Anti-Virus: installation on a network

  Created: 3 August 2004, updated: 7 October 2008

• EM Library: clearing the message log

  Created: 28 July 2004, updated: 5 October 2006

• EM Library: computer names longer than 15 characters

  Created: 28 July 2004, updated: 7 October 2008

• EM Library: eminstall.sh fails if no 'sweep' user exists

  Created: 19 July 2004, updated: 1 November 2006

• EM Library: cannot be installed onto a French Windows NT 4 server with SP6a

  Created: 10 June 2004, updated: 5 October 2006

• EM Library: SensApi.dll error message

  Created: 23 April 2004, updated: 5 October 2006

• How to check which Sophos product version is installed

  Created: 25 March 2004, updated: 3 October 2008

• EM Library: updating

  Created: 26 February 2004, updated: 2 October 2008

• EM Library: backing up a library

  Created: 26 February 2004, updated: 2 October 2008

• EM Library: configuration needed to create and update CIDs on another computer

  Created: 26 February 2004, updated: 2 October 2008

• EM Library: no notifications received when downloads occur

  Created: 26 February 2004, updated: 5 October 2006

• EM Library: error message "The primary website could not be contacted" when setting up a library

  Created: 26 February 2004, updated: 3 October 2008

• EM Library: selecting packages for subscription

  Created: 25 February 2004, updated: 2 October 2008

• EM Library: testing functionality

  Created: 25 February 2004, updated: 16 October 2008

• Remote Update: manual update fails with "Warning: Attempt to update CID configuration file failed: 0x80040f00"

  Created: 11 February 2004, updated: 5 October 2006

• EM Library 1.1 and problems with Mac OS X 10.1.5

  Created: 30 January 2004, updated: 5 October 2006

• EM Library 1.1 and problems with "From" field in email notifications

  Created: 28 January 2004, updated: 5 October 2006

• Virus identity (IDE) files: how to automate downloading

  Created: 8 January 2004, updated: 22 October 2008

• EM Library: security settings

  Created: 5 January 2004, updated: 16 October 2008

• EM Library: updating central installations of Sophos Anti-Virus on NetWare and UNIX

  Created: 5 January 2004, updated: 6 October 2006

• EM Library: keeping Sophos software updated at remote sites

  Created: 5 January 2004, updated: 2 October 2008

• EM Library: protecting against a new virus in an emergency

  Created: 5 January 2004, updated: 30 October 2006

• EM Library: what happens when downloading of updates is interrupted

  Created: 5 January 2004, updated: 6 October 2006

• EM Library: using it for software evaluation procedures

  Created: 5 January 2004, updated: 6 October 2006

• EM Library: deploying software to remote sites via a website

  Created: 5 January 2004, updated: 2 October 2008

• EM Library: scheduling updates with a dial-up connection

  Created: 5 January 2004, updated: 16 October 2008

• EM Library: glossary

  Created: 5 January 2004, updated: 8 November 2006

• EM Library: how to evaluate on a test network before full deployment

  Created: 5 January 2004, updated: 2 October 2008

• EM Library: which Sophos products are maintained?

  Created: 2 January 2004, updated: 14 April 2008

• EM Library: how it works

  Created: 2 January 2004, updated: 6 November 2008

• EM Library: using with a dial-up connection to the internet

  Created: 2 January 2004, updated: 6 October 2006

• EM Library: overview

  Created: 2 January 2004, updated: 2 October 2008

• Sophos Anti-Virus for UNIX/Linux: network installation

  Created: 15 December 2003, updated: 8 March 2006